Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • All your assistance requests will be attended to in maximum 60 min after the ticket or e–mail was submitted. If your case needs further assistance from an administrator, we’ll direct the trouble ticket or the email to the person in charge then leave a note to inform you that more time will be needed for arriving at a solution. If you take advantage of our Administration Services package, any of the server management tasks included there will be completed whenever you desire.

  • Top quality support service
  • A Top–Class Client Support Service

  • If you require any assistance with our Hosting Control Panel or with any of the applications that we’ve pre–installed on the dedicated server on your behalf, do not hesitate to get in touch with the help desk support staff at any time through the ticketing system. Besides, in case you need assistance managing your server, you can order our Administration Services package, which includes Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting procedures, data backup hard disk space, etcetera.

  • Intuitive help center
  • An Intuitive Help Area

  • We have provided the Hosting Control Panel with an elaborate knowledgebase, which includes in–depth explanations of its features and functions. Furthermore, we have shot in–depth video tutorials that will further teach you how to perform a specific operation or resolve a commonly experienced problem. All the help articles and the tutorial video clips are easily reachable from every Hosting Control Panel section via the Videos and Help buttons located in the top right corner.