Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Warranty

  • Each ticket you post to our customer help and support staff will be responded to within up to one hour. All common requests shall be answered straight away. However, if the assistance inquiry you have sent us needs help from a trained administrator, we’ll forward the ticket to him and will inform you about the delay.

  • Top quality support service
  • Qualified Tech Assistance Service

  • We will offer you round the clock tech support by using a ultra–fast ticketing system integrated into your Control Panel. You can easily write to us whenever you want about any of the apps that come pre–configured on your virtual server, such as the chosen OS, the server management panel and our in–house made Hosting Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • Each part of the Hosting Control Panel that is provided absolutely free with your VPS offers a built–in article base. You’ll see a selection of comprehensive how–to articles and reviews and a variety of step–by–step video lessons that display all the fundamental site maintenance duties. You can obtain them by pressing the Help or Video keys in the upper right side of each Control Panel section.