24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and tech support for all of our shared website hosting. Even if you are not our customer yet and you have some questions, we will assist you without delay and provide you with the needed info, in order to give you the choice to make the very best decision when you buy your new website hosting account. We're available any time, including weekends and holidays, and we supply several ways of communication to contact us - live chat, phone, emails and support tickets. For your benefit, we now have multiple telephone numbers around the world, so you can call the one which is closer to you. The max response time for the email messages and your tickets is 1 hour. The regular response time is around 15-20 minutes, so you can forget all about waiting for several days to get support for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to receive timely assistance, in particular when your website is not working efficiently for some reason. All our Linux semi-dedicated hosting include 24/7 customer and technical support, which means that in case something happens, you will be able to use various methods to contact us - phone line with a couple of local numbers globally, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and common issues, so that in case you do not have an account yet, for example, you'll be able to receive additional details regarding our services, or we can help you with less complicated tech matters. The next two options are for strictly tech issues or anything that is more time-consuming as it's much easier to follow the dialogue between you and our tech support crew. The warranted maximum response time for them is just one hour, the typical one - 15-20 min, therefore you won't need to wait for a whole day in order to receive support like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS
Every single virtual private server plan that we offer comes with 24/7 customer and technical support, therefore in case you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you can contact us anytime, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with a couple of local numbers worldwide, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems because it is easier to keep track of what's going on. The maximum warranted reply time for all emails and tickets is 60 minutes, yet it hardly ever takes that long to get support. When you acquire the Managed Services upgrade that we offer, our admins can also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Hosting
We know how important it is to get timely support in general, let alone if you run an entire server, so each dedicated server that we supply includes 24/7 support with 1-hour response time warranty regardless of the situation. This service is free of charge for all of the issues with your server or the software that was installed from our administrators during the setup, which means that you'll be able to get in touch with us as many times as you wish, even during holidays. You could either open a ticket from your billing area or you could send an email message, and the actual response time for both rarely surpasses 30 mins since we have admins available 24x7. In case you require general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on as many as three different continents or you can take advantage of our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you're able to add to your server package from the billing Control Panel.