If you have purchased a web hosting package and you have some enquiries connected with a given feature/function, or in case you have run into a certain complication and you require assistance, you should be able to contact the respective help desk support staff. All web hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, because of the fact that the easiest way to deal with an issue most often is to use a ticket. This type of communication renders the responses sent by both sides easy to follow and enables the client care staff representatives to escalate the case in case, for example, a sysadmin needs to interfere. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you must use no less than two different accounts to touch base with the tech support staff and to actually manage the hosting space. Non-stop switching between different accounts may be a headache, not to mention the fact that it takes a very long period of time for most web hosting companies to process the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you’ll never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you are browsing your website files or customizing various settings. The ticketing system is being monitored 24-7 by our customer care team members and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to receive support. In contrast to other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info in regard to any billing or technical problem. Moreover, you can read a collection of help articles, which will help you deal with the most commonly confronted obstacles on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you would like to contact our technical support staff members, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different support platform as you will have to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will enable you to post a new ticket effortlessly and to go through older tickets using a clever search filter. Moreover, you’ll be able to read the relevant knowledgebase articles that our system will offer you on the basis of the category that you pick for your new ticket. You can perform all the aforementioned things without logging out of your Hepsia Control Panel at any time, so if you encounter any complication or have a question, you can contact our technicians and solve the given problem in less than an hour using a single support platform.