If you ever encounter a problem with your site and are unable to deal with it yourself, ask the hosting company’s client support staff to assist you to get the website back online. A speedy solution would be the perfect scenario, but lots of hosting companies answer within 24 hours or even more, especially if you’re working with a reseller. Even if your problem can be easily resolved, your site may not work correctly or it may not be available whatsoever for a long interval, so you may lose prospective customers since it is highly unlikely that anybody will be eager to go back to a broken site. Hence, you have to make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed manner. If an app update does not proceed smoothly or if you erase something incidentally, for example, the website should be fixed speedily so as to prevent protracted unreachability.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max reaction time for any customer support ticket that you submit or any email that you write is only sixty minutes, even if you contact us on weekends and public holidays. Whatever the essence of your issue or inquiry may be, we’ll help you out immediately and will provide you with the needed info to sort out any problem with your websites. The actual response time commonly doesn’t surpass fifteen to twenty minutes, which is why you can forget about waiting around for hours and hours on end to get an issue resolved or even worse – waiting one whole day only to receive a reply that more info is needed whilst nothing’s fixed. We’ll assist you without any delay purely because we know precisely how expensive time can be in the dynamic Internet space. The one-hour response guarantee applies to any billing or technical enquiry that you may have connected to our shared website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a trouble ticket through your web hosting Control Panel or write an email associated with your semi-dedicated server, you’ll get an answer within less than sixty minutes. You can touch base with us whenever you like in regards to general, billing or technical issues and considering the fact that we’re available to you night and day, you’ll always obtain assistance right on time. Depending on the specific issue or question, we will provide you with more details, sort out the complication if it’s been caused by something that’s within our reach or advise you on what to do on your end if you have to edit a certain setting for a web-based application that we don’t have access to. You can forget about waiting for a whole day for every single response. As it is, in the majority of cases we answer emails and tickets within no more than 20-25 minutes.